Designing Agentic AI Experiences: UX Strategies for Collaborative, Human-Centred AI

The era of the passive digital tool is ending. Software is becoming an active partner capable of autonomy, thanks to Agentic Artificial Intelligence (AI). This evolution presents User Experience (UX) professionals with new challenges and demands a fundamental change in UX design. UX must evolve from designing screens to choreographing relationships.

Designing Agentic AI Experiences provides a practical framework for building AI partners that users trust. This book bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of AI into products that respect human dignity and build trust between user and system.

Readers of this book will learn to:

• Design Trust: Use the Trust Battery model to measure and maintain user confidence over time
• Define Personality: Craft Agent Personas and Relationship Archetypes that align with user expectations
• Structure Delegation: Implement the Ladder of Autonomy to guide users from simple suggestions to fully automated actions
• Ensure Safety: Deploy Circuit Breakers and feedback loops that prevent errors and keep the human in control
• Scale Strategy: Establish an Agentic Center of Excellence to govern multi‑agent ecosystems across the enterprise

The technology is ready. The challenge is no longer building intelligence behind the interface but designing the partnership. This book shows you how.

Victor Yocco is a UX researcher and psychologist with decades of experience consulting with the world’s largest enterprises across diverse industries. He helps organizations navigate the complexities of automation to build systems that serve human needs. He frequently writes and speaks on Agentic AI, the psychology of trust, and the ethics of autonomous systems. Dr. Yocco obtained his PhD from The Ohio State University, where he studied psychology and communication in informal science settings. He resides outside of Philadelphia.