Title: Designing the Best Call Center for Your Business, 2nd Edition: A Complete Guide for Location, Services, Staffing, and Outsourcing
Publisher: Routledge 2005-01-02
Publication Date: 2005
Language: English
ISBN 10: 1578203139
ISBN 13: 9781578203130
Binding: Paperback
Edition: 2nd Edition
Condition: New

About this title

Synopsis

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

About the Author

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .

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