Designing the Best Call Center for Your Business. This item is unavailable.
Language: English
Published by CRC Press, 2017
- Hardcover
- New
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Hardcover
Condition: New
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Item description from seller
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Seller Inventory # L2-9781138412163
- Title
- Designing the Best Call Center for Your Business
- Author
- Brendan Read
- Publisher
- CRC Press
- Publication year
- 2017
- Condition
- New
- Binding
- HRD
- Language
- English
- ISBN 10
- 1138412163
- ISBN 13
- 9781138412163
- Edition
- 2nd Edition
- Item weight
- 453 grams
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
"Synopsis" may belong to another edition of this title.
About the Author
Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .
"About the title" may belong to another edition of this title.
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