Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
Language: English
Published by TELECOM BOOKS, 2000
- Softcover
- New
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.Romtrade Corp.
AbeBooks seller since April 17, 2013
Condition: New
US$ 40.25
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # ABBB-98211
- Title
- Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
- Author
- Read, Brenda B.
- Publisher
- TELECOM BOOKS
- Publication year
- 2000
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1578200636
- ISBN 13
- 9781578200634
The book also explores what functions and value call centers can offer businesses, including outbound and inbound sales and customer service and help desk. It examines and suggests how to cope with hot issues that could affect the center such as the CRM trend and growing customer hostility to outbound cold-calling and unsolicited e-mail.
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Romtrade Corp.
STERLING HEIGHTS, MI, U.S.A.
AbeBooks seller since April 17, 2013
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Romtrade Corp.
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STERLING HEIGHTS, MI U.S.A. 48310
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