Designing The Best Call Center For Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing

Brendan B. Read

ISBN 10: 1578203139 / ISBN 13: 9781578203130

Published by CRC Press, 2005

About this Item

Brand New! Fast Delivery This is an International Edition and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 6-10 days and we do have flat rate for up to 2LB. Extra shipping charges will be requested if the Book weight is more than 5 LB. This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability.

Seller Inventory # Atlan 9781578203130

Bibliographic Details

• Title: Designing The Best Call Center For Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
• Publisher: CRC Press
• Publication Date: 2005
• Language: English
• ISBN 10: 1578203139
• ISBN 13: 9781578203130
• Binding: Paperback
• Edition: 2nd Edition, International Edition
• Condition: New Books

About this title

Synopsis

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

About the Author

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .