Title: Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)
Publisher: Springer 2017-10-05
Publication Date: 2017
Language: English
ISBN 10: 3319631772
ISBN 13: 9783319631776
Binding: Paperback
Condition: New

About this title

Synopsis

Explains design of a service step by step

Highlights the importance of service evaluation in supporting service design and fostering innovation

Provides service design and evaluation tools suitable for practitioners, companies, and public administrations

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