Designing a Document Strategy, by Kevin Craine, MBA, is a book for managers, technicians and consultants who want to implement a document strategy for a large organization. The book describes a five-phase process that will guide readers through the design of document strategy tailored to their particular situations. Cause-effect diagrams, flow charts, and return on investment are presented in easy to understand terms. Case examples demonstrate how the methods in the book can be applied in the real world. As a result, readers are better prepared to take meaningful and informed action. Whatever decisions and recommendations readers ultimately make, they will be more likely to bring about real-world, bottom-line benefits. There is no better educational resource on designing a document strategy than this book.

About the Author

Kevin Craine has worked in the field of information processing for over 20 years and is currently the manager of document services for Regence BlueCross BlueShield of Oregon and Regence BlueShield in Washington. He is also the editor of Document Processing Technology magazine, and a respected speaker and authority in the disciplines of process improvement, document processing and business technology. He received his BA in organizational communications and his MBA in the management of science and technology.

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