Designing Knowledge Management-Enabled Business Strategies: A Top-Down Approach (Management for Professionals)

Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. Knowledge is considered to be the learning that results from experience and is embedded within individuals. Sometimes the knowledge is gained through critical thinking, watching others, and observing results of others. These observations then form a pattern which is converted in a ‘generic form’ to knowledge. This implies that knowledge can be formed only after data (which is generated through experience or observation) is grouped into information and then this information pattern is made generic wisdom. However, dissemination and acceptance of this knowledge becomes a key factor in knowledge management. The knowledge pyramid represents the usual concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. Many organizations have struggled to manage knowledge and translate it into business benefits. This book is an attempt to show them how it can be done.

Arjun Agrawal completed his MBA from Xavier Institute of Management, Bhubaneswar, India. He has varied experience in the field of Product Management, Banking and Information Technology. Prior to this, he completed his Bachelors in Engineering (Comp. Sc.) from Birla Institute of Technology, Mesra, India. He has served as reviewer forseveral conferences around the world and has also published several IEEE papers in India and abroad. His research interests include Marketing Strategy, International Marketing, Product Management, Knowledge Management, Information Systems and other related areas. 

Anurag Satpathy is a consultant with one of the leading consulting companies in the industry. He has diverse experience in the field of handling consulting projects, Project Management, Quality Assurance and Technology Development. His research interests include Sustainable Development, Strategy & Operations, Innovation Management and Knowledge Management. Anurag holds a B.Tech in Metallurgical and Materials Engineering from Malaviya National Institute of Technology, Jaipur, India and an MBA from Xavier Institute of Management, Bhubaneswar, India.