Designing and Managing Programs: An Effectiveness-Based Approach (SAGE Sourcebooks for the Human Services)

How can you design effective social programs? How can you ensure that those programs address the needs of those they serve? Designing and Managing Programs offers the answers and provides instructions for designing, implementing, managing, and assessing social programs. The authors first tackle the problem of identifying the need for specific social programs. Next, they discuss program design, goal-setting, budget development and management, administration, and program evaluation. In this second edition of Designing and Managing Programs, the authors have strengthened the usability and the timeliness of the book and incorporated changes to the technical sections on goals and objectives, program design, management information systems, and budgeting. This volume also includes new material on evaluation of quality and performance measurement and a new appendix that illustrates a format for reporting performance measures.

Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.

Robert M. Moroney is Professor of Social Policy and Planning at the School of Social Work at Arizona State University. He is the author of ten books and over 60 articles and book chapters on various aspects of policy, planning, and program evaluation. He currently serves as a board member of the Rosalyn Carter Institute for Human Development. He does extensive consultation with numerous national, state, and local human service organizations.

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.