Designing Service Machines

Language: English

Published by Springer, Springer Jan 2019, 2019

9811345325 / 9789811345326

Series: Book 12 of 38 - Translational Systems Sciences

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This item is printed on demand - Print on Demand Titel. Neuware -This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers¿ and customers¿ resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 100 pp. Englisch.

Seller Inventory # 9789811345326

Title
Designing Service Machines
Author
Ram Babu Roy
Publisher
Springer, Springer Jan 2019
Publication year
2019
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
9811345325
ISBN 13
9789811345326
Item weight
166 grams
Dimensions
235x155x6 mm
Series
Book 12 of 38: Translational Systems Sciences

buchversandmimpf2000

Emtmannsberg, BAYE, Germany

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