Designing from Both Sides of the Screen: How Designers and Engineers Can Collaborate to Build Cooperative Technology

Written from the perspectives of both a user interface designer and a software engineer, this book demonstrates rather than just describes how to build technology that cooperates with people. It begins with a set of interaction design principles that apply to a broad range of technology, illustrating with examples from the Web, desktop software, cell phones, PDAs, cameras, voice menus, interactive TV, and more. It goes on to show how these principles are applied in practice during the development process -- when the ideal design can conflict with other engineering goals.

The authors demonstrate how their team built a full-featured instant messenger application for the wireless Palm and PC. Through this realistic example, they describe the many subtle tradeoffs that arise between design and engineering goals. Through simulated conversations, they show how they came to understand each other's goals and constraints and found solutions that addressed both of their needs -- and ultimately the needs of users who just want their technology to work.

Ellen Isaacs is a technology design leader at AT&T Labs. She has been designing user interfaces for over 12 years at such companies as Sun Microsystems, Excite@Home, and Electric Communities, where she worked on systems for Palm PDAs, the Web, Windows, and OpenWindows. Active in the human-computer interaction community, Ellen has designed and studied the use of innovative applications that help people communicate, collaborate, and manage their information. She has a Ph.D. in cognitive psychology from Stanford University. Ellen can be reached at ellen@uidesigns.com.

Alan Walendowski is a software engineer at AT&T Labs. He has been writing software for 15 years, working for companies such as Sun Microsystems, 3dfx, IBM, and ComputerVision. A "general purpose" programmer, he has developed device drivers, graphics engines, distributed systems, and user interfaces on various platforms, including PalmOS, Solaris, Linux, and Windows. Alan has a bachelor's degree in computer science from Boston University. He can be reached at alan@uidesigns.com.

The authors have developed a Web site to continue the discussion started in this book. Please visit uidesigns to contribute your comments and questions.