Neuware - The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

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Bibliographic Details

Title: The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual
Publisher: Whitaker House Apr 2016
Publication Date: 2016
Language: English
ISBN 10: 0692688048
ISBN 13: 9780692688045
Binding: Taschenbuch
Condition: Neu
Dimensions: 203 millimeters width by 127 millimeters height by 10 millimeters depth
Weight: 186 grams

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Synopsis

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees’ perspective and learn to be more empathetic towards retail workers.

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Das Unternehmen AHA-BUCH GmbH: Seit der Gr�ndung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisg�nstig wie m�glich ihren B�cherwunsch zu erf�llen. Unsere Firma besch�ftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine W�nsche! Auf �ber 3700 m2 Fl�che haben wir �ber 100.000 B�cher, Modernes Antiquariat und Spiele auf Lager.

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AHA-BUCH GmbH
Garlebsen 48, Einbeck, 37574, Germany

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