Title: The Detailz in Retail: 105 Lessons Missing from the Associate Training Manual
Publisher: GEM Publishing
Publication Date: 2016
Language: English
ISBN 10: 0692688048
ISBN 13: 9780692688045
Binding: Soft cover
Condition: New

About this title

Synopsis

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees’ perspective and learn to be more empathetic towards retail workers.

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