Title: Developing Knowledge-Based Client Relationships, The Future of Professional Services
Publisher: Butterworth-Heinemann
Publication Date: 2000
Language: English
ISBN 10: 0750671858
ISBN 13: 9780750671859
Binding: paperback
Condition: New

About this title

Synopsis

The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships.

Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Fills a gap in present knowledge literature in the customer knowledge area
Practical tools and effective case studies with world-recognized companies
Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

About the Author

B.Sc. (Hons.) in Physics, Bristol University, U.K., Managing Director of Advanced Human Technologies: a consulting firm specialising in developing the information and knowledge skills and capabilities of investment banks and knowledge organizations

"About this title" may belong to another edition of this title.

Store Description

Thank you for visiting our profile. We are a home-based business have been selling books online since 2004 and joined AbeBooks in 2008. Feel free to e-mail us at BasementSeller101@gmail.com. We would be happy to assist you.

Visit Seller's Storefront

Seller's business information

Basement Seller 101
OH, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms

Orders usually ship within 2 business days. Expected shipping times for "Standard" orders is 4 to 14 business days and for "Expedited" orders is 3 to 5 business days. We do accept international orders, although shipment times may vary, usually from 3 to 6 weeks.

If you have any questions about our shipment times and policies, if you need a book faster, or if you would like to check the status of your order, please e-mail us.

Please note that we ship all "Standard" items via US Postal Service Media Mail and all "Expedited" items via US Postal Service Priority Mail. Our international orders go via USPS First Class or Priority International Mail. If you would like us to ship an item via another carrier, please e-mail us and we will try to accommodate you.

We can overnight books domestically and send books expedited internationally for an additional charge.

The majority of our packages are shipped using Stamps.com NetStamps, a non-trackable method. Please note that all items ordered via the "Expedited" shipping method are automatically shipped with Delivery Confirmation. If you would like your item shipped with Delivery Confirmation, please e-mail us before making your purchase.

We ship orders every day, Monday through Friday, (excluding Postal Service holidays) usually by 12PM. If you need to cancel or make changes to an order, please do so as soon as possible -- many requests we get regarding orders are not fulfilled because we find, pack, and ship the book before the buyer contacts us. If you receive a confirmation e-mail from us, it means your order has been shipped and we can no longer make changes to it.

Please note that the majority of our orders ship out within 24 hours, many shipping out the same day they are ordered. Since we usually ship around 12PM, most orders received Friday after 10AM will not go out until Monday. In some cases, we will make a trip on Saturday to get more orders out.