Developing Quality Technical Information: A Handbook for Writers and Editors
Carey, Michelle; Hernandez, Ann Kilty; Hughes, Polly; Longo, Deirdre; Rouiller, Shannon; Wilde, Elizabeth
Language: English
Published by IBM Pr, 2004
- Hardcover
- Used
Seller: SustainableBooks.com, Amherst, NY, U.S.A.SustainableBooks.com
AbeBooks seller since August 19, 2025
Condition: Used - Good
US$ 10.63
Quantity: 1 available
Add to basketItem description from seller
Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.
Seller Inventory # 0131477498-2-4
- Title
- Developing Quality Technical Information: A Handbook for Writers and Editors
- Author
- Carey, Michelle; Hernandez, Ann Kilty; Hughes, Polly; Longo, Deirdre; Rouiller, Shannon; Wilde, Elizabeth
- Publisher
- IBM Pr
- Publication year
- 2004
- Condition
- Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0131477498
- ISBN 13
- 9780131477490
- Edition
- 2nd Edition
- Item weight
- 2.35 pounds
"Synopsis" may belong to another edition of this title.
About the Author
The authors have served on the Editing Council at IBM Silicon Valley Laboratory in San Jose, California, an organization dedicated to excellence in technical information. Gretchen Hargis is a technical manager at IBM for a group that provides user assistance and user-centered design for application development tools. She was a technical editor and writer and a pioneer of IBM Darwin Information Typing Architecture (DITA). Michelle Carey is a technical writer at IBM and a technical writing instructor at University of California Santa Cruz Extension. She is an expert on topic-based information systems and on writing for international audiences. Ann Kilty Hernandez is a technical editor at IBM and has been a technical writer, manager, and marketing specialist. She was a co-author of An Introduction to DB2 for OS/390 and contributed to its next edition, The Official Guide to DB2 UDB for z/OS. Polly Hughes, now retired from IBM, worked as a visual designer for technical information and software interfaces and as a technical writer. Deirdre Longo is a technical editor and writer at IBM who edits product interfaces and writes customer information, mostly for content management products. Shannon Rouiller is a technical editor at IBM who has written and edited topicbased information systems, books, contextual help, wizards, and interfaces for products that are marketed worldwide. She co-authored Designing Effective Wizards. Elizabeth Wilde is a technical editor at IBM and a leader in developing quality metrics and quality assurance processes for technical documentation. She also educates writers and editors throughout IBM on developing user-centered information.
"About the title" may belong to another edition of this title.
SustainableBooks.com
Amherst, NY, U.S.A.
AbeBooks seller since August 19, 2025
Shipping rates within U.S.A.
| Item | 3 to 10 business days | 3 to 8 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 15.00 |
Payment methods
Store description
We are dedicated to providing customers with unrivaled customer service, a unique customer experience, and a wide range of great books at affordable prices.
Specialty
mostly used books., All kinds: textbooks, novelsSeller's business information
GLASSFROGBOOKS INC.
51 Caldari Road, Unit #A-10
Concord, ON Canada L4K4G3
Terms of sale
Thank you for your interest in our books!
Our store policies adhere to the policies set forth by AbeBooks.
We strive to keep our descriptions accurate and our shipping fast. We are available to answer any questions you may have prior to ordering about the product or shipping.
We accept payment from all major credit cards. We do not accept checks, money orders, cash or Paypal payments. Please do not email or send us your credit card information directly. All payment information is processed by AbeBooks securely when you check out on their site.
If you have any questions or concerns, please use the 'Contact the Bookseller' link.
Shipping terms
Guarantee
We guarantee your order will ship within 2 business days from the United States.
Shipping rates are based on books weighing 2.2 lbs or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
Information
In very rare cases, your book may take longer to reach than quoted for unexpected reasons. If there is any problem with ordering or shipment, please contact us right away. We ensure a response within 48 hours. Please note that the chance of shipping delays is higher during holiday seasons.
Please double-check your information
We cannot be responsible for delivery problems/loss due to customers’ error. We encourage all customers to double check form information, especially delivery address, before submitting orders.