Developing Quality Technical Information: A Handbook for Writers and Editors

Gretchen Hargis/ Michelle Carey/ Ann Kilty Hernandez/ Polly Hughes/ Deirdre Longo/ Shannon Rouiller/ Elizabeth Wilde

ISBN 10: 0131477498 / ISBN 13: 9780131477490

Published by Prentice Hall, 2004

About this Item

2nd edition. 432 pages. 9.50x7.75x1.50 inches. In Stock.

Seller Inventory # 0131477498

Bibliographic Details

• Title: Developing Quality Technical Information: A Handbook for Writers and Editors
• Publisher: Prentice Hall
• Publication Date: 2004
• Language: English
• ISBN 10: 0131477498
• ISBN 13: 9780131477490
• Binding: Hardcover
• Edition: 2nd Edition
• Condition: Brand New
• Weight: 1.07 kilograms

About this title

Synopsis

1 NEW HARDCOVER BOOK

About the Author

The authors have served on the Editing Council at IBM Silicon Valley Laboratory in San Jose, California, an organization dedicated to excellence in technical information. Gretchen Hargis is a technical manager at IBM for a group that provides user assistance and user-centered design for application development tools. She was a technical editor and writer and a pioneer of IBM Darwin Information Typing Architecture (DITA). Michelle Carey is a technical writer at IBM and a technical writing instructor at University of California Santa Cruz Extension. She is an expert on topic-based information systems and on writing for international audiences. Ann Kilty Hernandez is a technical editor at IBM and has been a technical writer, manager, and marketing specialist. She was a co-author of An Introduction to DB2 for OS/390 and contributed to its next edition, The Official Guide to DB2 UDB for z/OS. Polly Hughes, now retired from IBM, worked as a visual designer for technical information and software interfaces and as a technical writer. Deirdre Longo is a technical editor and writer at IBM who edits product interfaces and writes customer information, mostly for content management products. Shannon Rouiller is a technical editor at IBM who has written and edited topicbased information systems, books, contextual help, wizards, and interfaces for products that are marketed worldwide. She co-authored Designing Effective Wizards. Elizabeth Wilde is a technical editor at IBM and a leader in developing quality metrics and quality assurance processes for technical documentation. She also educates writers and editors throughout IBM on developing user-centered information.