Development Effectiveness

Explains how companies can productively use development effectiveness, an offshoot of total quality management, to ease problems regarding changing technologies in the information services organization by providing tools for change while still creating high-performance IS organizations. Contains proven implementation steps for planning and managing IT transitional processes along with the instruments relevant to measure the IS organization's current position, readiness for and ability to change.

Ernst & Young LLP (www.ey.com) provides assurance and advisory business services, tax services, and consulting for domestic and global clients. The firm has 30,000 employees in 87 U.S. cities. The practice is founder and producer of the Entrepreneur of the Year awards program, sponsored nationally by CNN and CNNfn, USA Today, the Nasdaq-Amex Market Group, and the Kauffman Center for Entrepreneurial Leadership at the Ewing Marion Kauffman Foundation.
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