Developments in the Call Centre Industry: Analysis, Changes and Challenges
Language: English
Published by Taylor & Francis Ltd, 2006
Series: Book 30 of 53 - Routledge Studies in Business Organizations and Networks
- Hardcover
- New
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- Title
- Developments in the Call Centre Industry: Analysis, Changes and Challenges
- Author
- Julia Connell
- Publisher
- Taylor & Francis Ltd
- Publication year
- 2006
- Condition
- New
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0415357020
- ISBN 13
- 9780415357029
- Item weight
- 492 grams
- Series
- Book 30 of 53: Routledge Studies in Business Organizations and Networks
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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THE SAINT BOOKSTORE
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