Title: Developments in the Call Centre Industry : Analysis, Changes and Challenges
Publisher: Routledge
Publication Date: 2012
Language: English
ISBN 10: 0415511488
ISBN 13: 9780415511483
Binding: Soft cover
Condition: As New

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Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Connell, Julia; Burgess, John

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