nach der Bestellung gedruckt Neuware - Printed after ordering - Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).

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Bibliographic Details

Title: Developments in the Call Centre Industry : Analysis, Changes and Challenges
Publisher: Routledge
Publication Date: 2006
Language: English
ISBN 10: 0415357020
ISBN 13: 9780415357029
Binding: Buch
Condition: Neu
Dimensions: 240 millimeters width by 161 millimeters height by 17 millimeters depth
Weight: 505 grams

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Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Connell, Julia; Burgess, John

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AHA-BUCH GmbH
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