Developments in the Call Centre Industry | Analysis, Changes and Challenges

Julia Connell (u. a.)

ISBN 10: 0415357020 / ISBN 13: 9780415357029

Published by Routledge, 2006

About this Item

Developments in the Call Centre Industry | Analysis, Changes and Challenges | Julia Connell (u. a.) | Buch | Einband - fest (Hardcover) | Englisch | 2006 | Routledge | EAN 9780415357029 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.

Seller Inventory # 133310157

Bibliographic Details

• Title: Developments in the Call Centre Industry | Analysis, Changes and Challenges
• Publisher: Routledge
• Publication Date: 2006
• Language: English
• ISBN 10: 0415357020
• ISBN 13: 9780415357029
• Binding: Buch
• Condition: Neu
• Dimensions: 240W x 161H x 17D millimeters 240 millimeters width by 161 millimeters height by 17 millimeters depth
• Weight: 505 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

About the Author

Connell, Julia; Burgess, John