Developments in the Call Centre Industry: Analysis, Changes and Challenges
Language: English
Published by Routledge, 2006
Series: Book 30 of 53 - Routledge Studies in Business Organizations and Networks
- Hardcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
US$ 370.65
Quantity: 2 available
Add to basketItem description from seller
1st edition. 205 pages. 9.25x6.25x0.75 inches. In Stock.
Seller Inventory # x-0415357020
- Title
- Developments in the Call Centre Industry: Analysis, Changes and Challenges
- Author
- Connell, Julia (Edited by)/ Burgess, John (Edited by)
- Publisher
- Routledge
- Publication year
- 2006
- Condition
- Brand New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0415357020
- ISBN 13
- 9780415357029
- Item weight
- 0.47 kilograms
- Series
- Book 30 of 53: Routledge Studies in Business Organizations and Networks
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 2 to 3 business days |
|---|---|---|
| First item | US$ 13.37 | US$ 33.42 |
Payment methods
Seller's business information
Edward Bowditch Ltd
Exstowe, Exton
Exeter, United Kingdom EX3 0PP
Terms of sale
Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch
Shipping terms
Orders usually dispatched within two working days. Please note that at this time all domestic United Kingdom orders are sent by trackable UPS courier, we choose not to offer a lower cost alternative.