Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
Language: English
Published by Routledge, 2006
Series: Book 30 of 53 - Routledge Studies in Business Organizations and Networks
- Hardcover
- New
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
AbeBooks seller since October 9, 2009
Condition: New
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Add to basketItem description from seller
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide. Editor(s): Connell, Julia; Burgess, John. Series: Routledge Studies in Business Organizations and Networks. Num Pages: 224 pages, 4 black & white illustrations, 26 black & white tables, 4 black & white line drawings. BIC Classification: KJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 18. Weight in Grams: 453. . 2006. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.
Seller Inventory # V9780415357029
- Title
- Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
- Publisher
- Routledge
- Publication year
- 2006
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0415357020
- ISBN 13
- 9780415357029
- Series
- Book 30 of 53: Routledge Studies in Business Organizations and Networks
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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Kennys Bookstore
Olney, MD, U.S.A.
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