Developments in the Call Centre Industry : Analysis, Policy And Challenges
Language: English
Published by Routledge, 2006
Series: Book 30 of 53 - Routledge Studies in Business Organizations and Networks
- Hardcover
- Used
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
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- Title
- Developments in the Call Centre Industry : Analysis, Policy And Challenges
- Author
- Burgess, John (EDT); Connell, Julia (EDT)
- Publisher
- Routledge
- Publication year
- 2006
- Condition
- As New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0415357020
- ISBN 13
- 9780415357029
- Series
- Book 30 of 53: Routledge Studies in Business Organizations and Networks
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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GreatBookPricesUK
Woodford Green, United Kingdom
AbeBooks seller since January 28, 2020
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