Developments in the Call Centre Industry. This item is unavailable.
Language: English
Published by Taylor and Francis, 2006
Series: Book 30 of 53 - Routledge Studies in Business Organizations and Networks
- Hardcover
- New
Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
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Condition: New
US$ 284.65
Item description from seller
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Seller Inventory # L2-9780415357029
- Title
- Developments in the Call Centre Industry
- Author
- Julia Connell
- Publisher
- Taylor and Francis
- Publication year
- 2006
- Condition
- New
- Binding
- HRD
- Language
- English
- ISBN 10
- 0415357020
- ISBN 13
- 9780415357029
- Item weight
- 506 grams
- Series
- Book 30 of 53: Routledge Studies in Business Organizations and Networks
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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