A Dictionary of IT Service Management: Version 1: Terms, Acronyms and Abbreviations (Itsmf Pocket Guide)

Evans, Ivor and Macfarlane, Ivor

ISBN 10: 0952470659 ISBN 13: 9780952470656

Published by Stationery Office Books, 2002

Used Paperback

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Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL3842206

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Synopsis:

This dictionary defines the main terms, acronyms and abbreviations used within the service management environment, focusing particularly on ITIL. ‘The Dictionary of Terms’ is an ideal source of information for anyone new to service management, and a handy reminder for more experienced professionals.

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Bibliographic Details

Title: A Dictionary of IT Service Management: ...
Publisher: Stationery Office Books
Publication Date: 2002
Binding: Paperback
Condition: Used; Good