Difficult Conversations: How to Discuss What Matters Most

Douglas Stone; Bruce Patton; Sheila Heen

ISBN 10: 014027782X / ISBN 13: 9780140277821

Published by Penguin, 2000

About this Item

: En 'Conversaciones Difíciles', Douglas Stone, Bruce Patton y Sheila Heen, del Proyecto de Negociación de Harvard, ofrecen una guía práctica para abordar esas conversaciones que tememos y que nos resultan desagradables. Basado en quince años de investigación y consultas con miles de personas, este libro identifica las estrategias más efectivas para transformar estas interacciones en experiencias positivas y resolutivas. Aprende a comunicarte de manera efectiva en situaciones de alta tensión y a convertir los conflictos en oportunidades de crecimiento y entendimiento mutuo. EAN: 9780140277821 Tipo: Libros Categoría: Negocios y Economía Título: Difficult Conversations: How to Discuss What Matters Most Autor: Douglas Stone| Bruce Patton| Sheila Heen Editorial: Penguin Idioma: en Páginas: 272 Formato: tapa blanda.

Seller Inventory # Happ-2026-09-11-b7cc28ab

Bibliographic Details

• Title: Difficult Conversations: How to Discuss What Matters Most
• Publisher: Penguin
• Publication Date: 2000
• Language: English
• ISBN 10: 014027782X
• ISBN 13: 9780140277821
• Binding: Soft cover
• Condition: As New

About this title

Synopsis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Review

We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman