Difficult Conversations: How to Discuss What Matters Most
Stone, Douglas and etc. and Patton, Bruce and Heen, Sheila
ISBN 10: 0718143612 ISBN 13: 9780718143619
Published by Michael Joseph Ltd, 1999
Used
Paperback
From
Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
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About this Item
Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1600887
Synopsis:
Asking for a raise, ending a relationship, saying no to someone in need. At work, home, and across the garden fence, difficult conversations are attempted or avoided every day. This book shows the reader how to manage their emotions and deal with these difficult conversations.
Review: We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman
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Bibliographic Details
Title: Difficult Conversations: How to Discuss What...
Publisher: Michael Joseph Ltd
Publication Date: 1999
Binding: Paperback
Condition: Used; Very Good
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Difficult Conversations: How to Discuss what Matters Most
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Penguin Books Ltd, United Kingdom, London, 1999
ISBN 10: 0718143612
ISBN 13: 9780718143619
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Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Fair. A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Seller Inventory # GOR002276135
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss what Matters Most
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Softcover. Condition: Bon. Légères traces d'usure sur la couverture. Edition 1999. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Slight signs of wear on the cover. Edition 1999. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # D-563-116
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