Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger

ISBN 10: 014028852X / ISBN 13: 9780140288520

Published by Penguin Books, 2000

About this Item

Seller Inventory # 014028852X-3-18986726

Bibliographic Details

• Title: Difficult Conversations: How to Discuss What Matters Most
• Publisher: Penguin Books
• Publication Date: 2000
• Language: English
• ISBN 10: 014028852X
• ISBN 13: 9780140288520
• Binding: Paperback
• Condition: Good

About this title

Synopsis

The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.

About the Authors

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.