Difficult Conversations: How to Discuss What Matters Most
Stone, Douglas; Patton, Bruce; Heen, Sheila
Language: English
Published by Penguin Books, 2010
- Softcover
- Used
Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
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Condition: Used - Good
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Seller Inventory # ZWV.0143118447.G
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Stone, Douglas; Patton, Bruce; Heen, Sheila
- Publisher
- Penguin Books
- Publication year
- 2010
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0143118447
- ISBN 13
- 9780143118442
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
"Synopsis" may belong to another edition of this title.
About the Author
Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
"About the title" may belong to another edition of this title.
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