Difficult Conversations: How to Discuss What Matters Most
Stone, Douglas; Patton, Bruce; Heen, Sheila
ISBN 10: 0143118447 ISBN 13: 9780143118442
Published by Penguin Books, 2010
Used
Soft cover
From
Zoom Books East, Glendale Heights, IL, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since July 1, 2024
This specific item is no longer available.
About this Item
Description:
Book is in acceptable condition and shows signs of wear. Book may also include underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0143118447.A
Synopsis:
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
About the Author:
Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.
Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Difficult Conversations: How to Discuss What...
Publisher: Penguin Books
Publication Date: 2010
Binding: Soft cover
Condition: acceptable
Top Search Results from the AbeBooks Marketplace
Seller Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Off The Shelf, Antonia, MO, U.S.A.
Seller rating 4 out of 5 stars
Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # OSV.0143118447.G
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Evergreen Goodwill, Seattle, WA, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Seller Inventory # mon0000107953
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Idaho Youth Ranch Books, Boise, ID, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. A readable copy. All pages are intact, and the cover is intact (However the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text. Book may be a price cutter or have a remainder mark. Seller Inventory # CU-01-06-08-0462
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Idaho Youth Ranch Books, Boise, ID, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or limited small stickers. Book may have a remainder mark or be a price cutter. Seller Inventory # D-01-02-08-0739
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: BookHolders, Towson, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: tenth ] Publisher: Penguin (Non-Classics) Pub Date: 11/2/2010 Binding: Paperback Pages: 352 tenth edition. Seller Inventory # 6857626
Seller Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: good. Book shows general signs of use and handling. May have light wear on the cover or edges and minimal writing or highlighting. Binding remains tight, and pages are clean and readable. Seller Inventory # 4RZUOL000U4E
Seller Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: acceptable. Book shows noticeable wear from use. May include writing, highlighting, or other markings, but not excessive. Cover or edges may have visible wear. The book remains complete and fully readable. Seller Inventory # 4RZUQA000WSV
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_442578125
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: HPB-Ruby, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_429742769
Stock Image
Difficult Conversations: How to Discuss What Matters Most
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_442595452