The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.

About the Authors

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.

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Archives Books, Inc. is a family owned and operated company, established in 1989 in Edmond, OK, which has been selling books locally and online for more than 30 years. Our first online sale was in 1995, being one of the first book dealers to sell used books online. Being on the ground floor of the online used book business, we have acquired a rare knowledge of the industry that helps us provide an unmatched customer service experience. In addition to our online listings, we have a brick and mortar store located in Edmond, Oklahoma at 1914 E. 2nd Street. We buy and sell at this location Monday thru Saturday, 10am-6pm. We currently add thousands of titles to our online inventory each month and sell hundreds of books each day, so inventory is always changing and the selection is always different. What began in 1989 has turned out to be one of Oklahoma's finest used bookstores and continues to be an excellent provider of used books worldwide.

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Archives Books, Inc.
1914 E 2nd Street, Edmond, OK, 73034, U.S.A.

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Customer Satisfaction guaranteed! All orders ship within 24-48 hours. Your total satisfaction is our goal. If you are unhappy with your purchase for any reason, simply email us with a brief explanation of your problem and we will get back with you within 24 hours, Monday thru Friday with a resolution. We are closed on the weekends, therefore, if contacting on Sat. or Sun., please allow 48 hours for response. We can be contacted at archivesbooks@sbcglobal.net.

Archives Books inc.
1914 E. 2nd Stre...

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