Difficult Conversations: How to Discuss what Matters Most
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fi
ISBN 10: 014028852X ISBN 13: 9780140288520
Published by Penguin Books, 2000
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Soft cover
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More Than Words, Waltham, MA, U.S.A.
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Synopsis:
The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.
About the Authors:
Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.
Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.
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Bibliographic Details
Title: Difficult Conversations: How to Discuss what...
Publisher: Penguin Books
Publication Date: 2000
Binding: Soft cover
Condition: Good