Title: Digital Body Language: How to Build Trust and Connection, No Matter the Distance
Publisher: St. Martin's Press
Publication Date: 2021
Language: English
ISBN 10: 1250246520
ISBN 13: 9781250246523
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: No Jacket
Weight: 1.08 pounds

About this title

Synopsis

An instant Wall Street Journal Bestseller

The definitive guide to communicating and connecting in a hybrid world.

Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges―from large conferences and video meetings to daily emails, texts, IMs, and conference calls―and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

About the Author

Erica Dhawan is a globally-recognized expert on leadership and teamwork. She is regularly named as one of the top 50 management thinkers in the world by Thinkers50 and a top 50 keynote speaker by Real Leaders. She speaks on global stages ranging from the World Economic Forum at Davos to TED, and her work has appeared in the New York Times, Wall Street Journal, and NPR, among others. She has degrees from Harvard, MIT Sloan and The Wharton School.

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