Digital Government: Leveraging Innovation to Improve Public Sector Performance and Outcomes for Citizens

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.

Svenja Falk is the Growth & Strategy and Research Director of Accenture for Health & Public Services globally. Svenja Falk has twenty years of international experience in corporate strategy, research and people management and held important leadership positions based out of Germany, India and Argentina.

Andrea Römmele is Professor for communication in politics and civil society at the Hertie School of Governance in Berlin. Her research lies in the field of digital media, political consulting and campaign research. She was a Fulbright Distinguished Chair at UC Santa Barbara in the academic year 2012/2013; she serves as a consultant to politics and the corporate world.

Michael Silverman is a Corporate Executive with global experience in strategic planning, program management, compliance, risk assessment and policy development. He is an adjunct associate professor at Columbia University’s School of International and Public Affairs and the recipient of a Fulbright appointment to its specialist roster in organizational management.