This book presents a collection of state-of-the-art research findings on the digital transformation of financial services. Digitalization has fundamentally changed financial services and has a tendency to reshape the landscape of the financial industry in an unprecedented manner. Over the last ten years, the development of new financial technologies has contributed to the creation of new business and organizational models, along with new approaches to service delivery. By encompassing significant conceptual contributions, innovations in methods and techniques, and by delineating the main applications of digital transformation in Central and Eastern Europe (CEE), the volume extends current knowledge on digital transformation in the financial industry.
The book is divided into two parts. The first part provides a social-science perspective on digital transformation in the financial industry. The second part provides the most recent evidence on how financial technologies are transforming financial services on the markets, and how the adoption of modern information technologies fosters setting up new financial services. Further, this part outlines new approaches to digital transformation in the financial industry.
This book will appeal to students, scholars, and researchers of finance, monetary economics, and business, as well as practitioners interested in a better understanding of the digital transformation of financial services, new financial technologies, and innovations in finance.
Slađana Benković is a professor at the Faculty of Organizational Sciences, University of Belgrade, Serbia, and head of the Financial Management and Accounting Department. She has published numerous articles and papers in international journals, conference proceedings, and edited volumes. Benković was a scholarship holder of the US and UK governments, and a member of the Finance Committee of the University of Belgrade from 2013 until 2019. Her research interests focus on financial management, budgeting, controlling, and financial technologies. She was engaged in numerous national and international research projects.
Aleksandra Labus is an associate professor at the Faculty of Organizational Sciences, University of Belgrade, Serbia. She is a treasurer of the Institute of Electrical and Electronics Engineers (IEEE) Chapter for Computer Science (CO-16), and a member of the IEEE Computer Society and E-Business Technology (EBT) Society. She has published various papers in renowned international journals, contributed to international volumes, and has published in numerous conference proceedings. Labus is a lecturer at Erasmus+ project “D-PBL: Advancing Project-based Learning into the Digital Era”. Her research focuses on e-business, e-banking, blockchain technologies, the Internet of Things, and digital marketing.
Miloš Milosavljević is an associate professor at the Faculty of Organizational Sciences, University of Belgrade, Serbia. Next to his academic career, Miloš has been a business consultant for several dozen Serbian companies. He teaches financial management at undergraduate, MBA, and doctoral levels. His research interest covers financial management, financial technologies, and quantitative analysis. Miloš has published numerous articles, books, and conference papers related to financial management, public finance, strategy, and financial technologies
