Disneyland P.B.X. Operating Procedures

Published by Disneyland, [Anaheim, California], 1981

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From Eclectibles, ABAA, Tolland, CT, U.S.A.

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The official operating procedure book for Disneyland's telephone system in 1981, including staffing and historical information: "We have a computerized three-panel switchboard that handles 3,000,000 calls a year . [the staff] includes three full-time, four part-time attendants, and one seasonal attendant and one Chief Operator" (Section 1.1). The procedure book would have been provided to attendants and management. Includes directions for answering calls (including specific scripts), operating the equipment, and the different kinds of calls attendants would encounter. Also includes brief sections detailing what to do in case of a bomb threat (Section 3.7), request for first aid (Section 3.8.2), and "Lewd Calls" (Section 3.9). Telegrams are included as well. A testament to Disney's managerial prowess. Twenty-two (22) photocopied pages enclosed in original blue textured paper folder with printed label to upper cover. P.B.X. stands for Private Branch exchange, and refers to a business's telephone system. State of the art modern technology with a Disney touch. Near-fine. Folder a little sunned. Seller Inventory # 23000997

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Bibliographic Details

Title: Disneyland P.B.X. Operating Procedures

Publisher: Disneyland, [Anaheim, California]

Publication Date: 1981

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