Dispatcher Stress: 50 Lessons on Beating the Burnout

Burnout is the state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It happens when you feel overwhelmed and unable to meet constant demands. You begin to feel like you have no real control over your job…or your life. Sound familiar? This is an all-too-common experience for dispatchers, but it doesn’t have to be that way. In this book, Adam Timm, former LAPD dispatcher, and I outline ways you can turn your life around faster than you ever thought possible. When you put the tools and techniques from Dispatcher Stress in place, you will: feel relief from tension, frustration, and insomnia; be free to do the things you really want to do; relax in the midst of the toughest challenges; and experience clarity and peace of mind again.

Adam Timm worked for over 10 years as a 9-1-1 dispatcher of the Los Angeles Police Department (LAPD). During his tenure with the Department, he designed and implemented a stress reduction program that contributed to a 45% decrease in sick time usage. He has taught this program to thousands working in the field of public safety, presenting training classes and conference keynote sessions around the country. Adam is a board-certified Stress Management Consultant, stress resilience expert, and the author of two books, including the #1 bestselling Stress Is Optional! How to Kick the Habit and Dispatcher Stress: 50 Lessons on Beating the Burnout. Joe Serio, Ph.D., is the founder of Law Enforcement Development Training (www.LE Dtraining.com), specializing in personal leadership and individual responsibility and accountability programs for officers. He is also co-founder of The Healthy Dispatcher (www.thehealthydispatcher.com), providing wellness training to 9-1-1 dispatchers. He holds a doctorate in Criminal Justice with a specialization in Leadership and Organizational Behavior. Dr. Joe is a popular conference keynote speaker and trainer at police departments and other criminal justice agencies on leadership topics including positive interaction with difficult people, time management, stress reduction, customer service, managing personal finances, and others. He was the only American to work in the Organized Crime Control Department of the Soviet National Police and was Director of the Moscow office of the global corporate investigation and business intelligence firm, Kroll Associates. Dr. Joe is the author of the critically-acclaimed book, Investigating the Russian Mafia, as well as the founder of The Law Enforcement Development Series, which includes Getting Healthy: 50 Lessons on Fitness for Law Enforcement, Leaving Blue: 50 Lessons on Retiring Well from Law Enforcement, and Dispatcher Stress: 50 Lessons on Beating the Burnout.