Driving Innovation in Service Organisations : A Study of the German Airport Industry

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.

Dr. Jessica Scheler wrote her dissertation under the supervision of Prof. Dr. Kathrin Möslein at the Center for Leading Innovation and Cooperation (CLIC) at HHL – Leipzig Graduate School of Management. She now works in innovation management in the technology sector.