Duty of Candour: When Things Go Wrong: Practising the Duty of Candour with Confidence

In health and social care, mistakes can happen-but how we respond defines our professionalism, integrity and committment to those we support. Duty of Candour: When Things Go Wrong is a practical and empowering guide designed to support care practitioners, managers and leaders to understand their responsibilities and respond with confidence, compassion and accountability. Drawing from real-life practice and regulatory expectations, this handbook will help you to: Communicate openly and honestly with service users and families Respond appropriately to incidents, errors and complaints Meet legal and professional standards with confidence Promote a culture of transparency within your organisation Learn from mistakes to improve the quality of care This is what I have noticed in practice-organisations that embrace openness not only meet compliance requirements but also build stronger relationships, improve outcomes and protect the dignity of those they serve.