This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.

About the Author

Bernard S. Mayer, Ph.D., is a partner at CDR Associates, which provides democratic decision making and conflict management assistance to businesses, governmental agencies, professionals, and organizations in the public sector. Since the 1970s, he has worked as a mediator, facilitator, trainer, researcher, program administrator, and dispute systems designer. He lives in Boulder, Colorado.

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