E-Government Service Maturity and Development

Implementing e-government services can give governments a competitive advantage by reducing operational and management costs, increasing transparency, and fulfilling their commitment to good governance. Yet, advances in e-government technologies and their applications present complex managerial and technological challenges. E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems. The book helps define empirical studies and methodologies for e-government research and identifies factors affecting the development and proliferation of e-government. Researchers and practitioners will gain an understanding of managing e-government; meeting their strategies and objectives; building trust, confidence, and security; providing interactivity and community; developing personalized experiences and content; increasing service selection; and other issues essential to adopting, implementing, and sustaining e-government.

Mahmud A. Shareef is currently a post doctorate researcher in DeGroote School of Business, McMaster University, Hamilton, Canada. He is the recipient of Post Doctoral Fellow from Social Sciences and Humanities Research Council (SSHRC), Canada to conduct research on Electronic-government. Previously, he was a Research Associate in Ontario Research Network for Electronic Commerce (ORNEC), Ottawa, Canada. He has done his PhD in Business Administration from Sprott School of Business, Carleton University, Ottawa, Canada. He received his graduate degree from both the Institute of Business Administration, University of Dhaka, Bangladesh in Business Administration and Carleton University, Ottawa, Canada in Civil Engineering. His research interest is focused on development and performance of electronic-government and quality management of electronic-commerce. He is the principal author of the recently published book, Proliferation of the Internet Economy: E-Commerce for the Global Adoption, Resistance and Cultural Evolution, which has drawn enormous attention from scholarly researchers. He has published more than 30 papers addressing adoption and quality issues of e-commerce and e-government in different refereed conference proceedings and international journals. He is the author of 2 book chapters in Information Technology Handbook (IGI group) and has published 2 reputed books on quality management issues. He was the recipient of more than 10 academic awards including 2 Best Research Paper Awards in the UK and Canada.

Norm Archer is Professor Emeritus in the Information Systems Area of the DeGroote School of Business, McMaster University, Canada. He is also Special Advisor to the McMaster eBusiness Research Centre (MeRC), which he founded in 1999 as its first director. From December 2000 to his retirement in July 2002 as a Full Professor, he held the Wayne C. Fox Chair in Business Innovation. He is currently involved in a variety of activities in research, consulting, teaching and supervising graduate student research on e-government, e-business and e-health topics. He is extensively involved in the development and operation of the MSc program in e-health, a unique collaborative program between the Faculties of Business, Health Sciences and Engineering. Dr. Archer has published more than 100 papers in refereed journals and conferences and has given many invited talks on e-government, e-business and e-health at universities and conferences around the world. Current research projects involve various aspects of mobile e-health, mobile government, identity theft and change management in organizations.

Shantanu Dutta is an Assistant Professor of Finance at University of Ontario Institute of Technology (UOIT). Previously, he taught at St. Francis Xavier University, Nova Scotia and Assumption University, Bangkok as a full-time faculty member. Before his career in academia, he served as a Finance Manager and Project Controller at Lafarge - a world leader in construction materials. Professor Dutta's research focuses on corporate governance, mergers and acquisitions, market efficiency, dividend policy and technology management. He has published (or his articles have been accepted for publication) in Journal of Banking and Finance, Global Finance Journal, Canadian Investment Review, International Journal of Theoretical and Applied Finance, International Journal of Managerial Finance, International Journal of Technology Transfer and International Journal of Global Energy Issues. Shantanu Dutta is a recipient of the Barclay Global Investor Canada Research Award.