E-Mail: A Write It Well Guide

The book is the updated version of E-Mail: A Write It Well Guide. In today's fast-paced, competitive business environment, everyone needs to communicate clearly and use time productively. E-Mail: A Write It Well Guide is a user-friendly book that is filled with guidelines, tips, and tools. Discover how to write professional e-mail that gets results, makes better use of e-mail time, and avoids problems that can be costly. The book includes questions and exercises. The updated version includes a section on using instant messaging and handheld devices. Used by individuals, corporations, and trainers, this is a must-have for anyone who writes e-mail at work.

Janis Fisher Chan has been developing training programs and conducting classroom training for more than 25 years and is the author of books and self-study guides on writing and other topics. In addition to the writing or co-writing the books in the Write It Well series, she has written four books for the American Management Association's Self-Study Division. A skilled classroom teacher and instructional designer, she has developed and taught workshops in business and technical writing, meeting planning, supervising and managing, interpersonal communication, and other topics. She has taught business and professional writing at the University of California business extension since the early 1980s.