Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: E-Operations Management : The Convergence of Production and E-business
Publisher: AMACOM
Publication Date: 2001
Language: English
ISBN 10: 0814406750
ISBN 13: 9780814406755
Binding: Hardcover
Condition: Good
Weight: 1.504 pounds

About this title

Synopsis

Many books show how to design a good Web site, or examine the effects the Internet is having on business, but nothing has ever looked at how to plan and manage business processes in e-business; how to measure the necessary quality metrics; or how to identify the operational requirements...until now.

Whether it's a pure e-business whose Web site is its storefront, or a hybrid company combining Internet strategy with a brick-and-mortar base, this book shows readers how to adapt traditional operations management for the electronic world. Packed with tables, graphs, flowcharts, and diagrams, the book provides a blueprint for the three most important production processes:

pre-order * delivery * post-order customer management

A complete examination of all levels of the electronic operation includes a discussion of such functions as customer service, technical infrastructure, and distribution management, as well as an E-Operations Management Audit to help readers evaluate their company's current operations structure.

About the Author

Dr. Patricia Janenko (Seattle, WA) has over 30 years of management experience at AT&T. She is a consultant and teaches at the University of Washington.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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