E-Operations Management
Patricia M Janenko Pat Janenko
Sold by Books Puddle, New York, NY, U.S.A.
AbeBooks Seller since November 22, 2018
Used - Hardcover
Condition: Used
Ships within U.S.A.
Quantity: 1 available
Add to basketSold by Books Puddle, New York, NY, U.S.A.
AbeBooks Seller since November 22, 2018
Condition: Used
Quantity: 1 available
Add to basketWhether it's a pure e-business whose Web site is its storefront, or a hybrid company combining Internet strategy with a brick-and-mortar base, this book shows readers how to adapt traditional operations management for the electronic world. Packed with tables, graphs, flowcharts, and diagrams, the book provides a blueprint for the three most important production processes:
pre-order * delivery * post-order customer management
A complete examination of all levels of the electronic operation includes a discussion of such functions as customer service, technical infrastructure, and distribution management, as well as an E-Operations Management Audit to help readers evaluate their company's current operations structure.
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