Paperback. Pub Date: 2020-09-01 Pages: 161 Language: Chinese Publisher: Beijing Institute of Technology Press This book is divided into seven chapters. with a total of 72 hours.?Among them. the first chapter describes e-commerce customer service in general. including the concept and classification of e-commerce customer service. the quality requirements and job requirements of e-commerce customer service. and the shopping psychology of e-commerce buyers. This chapter requires about 12 Class h.

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Bibliographic Details

Title: E-commerce customer service (a series of textbooks for the integration of new forms of e-commerce specialty)(Chinese Edition)
Publisher: Beijing Institute of Technology Press
Language: Chinese
ISBN 10: 7568288897
ISBN 13: 9787568288897
Binding: paperback
Condition: New

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