ESD Program Management

Ted Danglemayer

ISBN 10: 1461569354 / ISBN 13: 9781461569350

Published by Springer US, Springer US Apr 2012, 2012

About this Item

This item is printed on demand - Print on Demand Titel. Neuware -In today's electronics business, managing an ESO program is an integral part of a complete quality program. In fact, any electronics firm without an active ESO program puts itself and its customers at risk. This book illustrates one good example of the detail and dedication to quality that AT&T expects within its own operations and from its suppliers. Writing of the book began at a time when Ted Oangelmayer was burdened with many demands. These demands were from AT&T's own operations, internal suppliers, external suppliers, customers and others looking for a better understanding of the phenomenon of ESO, its impact and, most of all, ways to control and manage it. In a way, this book is a response to these demands by making available a reader friendly document that distills the hard-won experiences of Ted and AT&T. The information and methods in this book have been gained at no small cost and produce results that far exceed expenses. There is, however, a caveat: Success will not be obtained unless there is real management commitment. This means management must allocate the necessary resources and provide active support to ensure that training, auditing, reporting, tracking and an aggressive corrective action program all take place successfully. Ted is an internationally recognized authority, and you will benefit greatly by listening to his advice and following his recommendations.Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg 356 pp. Englisch.

Seller Inventory # 9781461569350

Bibliographic Details

• Title: ESD Program Management
• Publisher: Springer US, Springer US Apr 2012
• Publication Date: 2012
• Language: English
• ISBN 10: 1461569354
• ISBN 13: 9781461569350
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 229W x 152H x 20D millimeters 229 millimeters width by 152 millimeters height by 20 millimeters depth
• Weight: 516 grams

About this title

Synopsis

In today's electronics business, managing an ESO program is an integral part of a complete quality program. In fact, any electronics firm without an active ESO program puts itself and its customers at risk. This book illustrates one good example of the detail and dedication to quality that AT&T expects within its own operations and from its suppliers. Writing of the book began at a time when Ted Oangelmayer was burdened with many demands. These demands were from AT&T's own operations, internal suppliers, external suppliers, customers and others looking for a better understanding of the phenomenon of ESO, its impact and, most of all, ways to control and manage it. In a way, this book is a response to these demands by making available a reader friendly document that distills the hard-won experiences of Ted and AT&T. The information and methods in this book have been gained at no small cost and produce results that far exceed expenses. There is, however, a caveat: Success will not be obtained unless there is real management commitment. This means management must allocate the necessary resources and provide active support to ensure that training, auditing, reporting, tracking and an aggressive corrective action program all take place successfully. Ted is an internationally recognized authority, and you will benefit greatly by listening to his advice and following his recommendations.

From the Back Cover

Here is the first and only comprehensive guide to developing, implementing, and managing an ESD program. Award-winning ESD consultant Ted Dangelmayer taps his experience as the developer of an internationally recognized, successful ESD control program for AT&T - presenting you with proven methods used to boost product yields, increase profits, improve product reliability, and enhance your company's image. Here's how to adopt management techniques for individual ESD programs, use an auditing program that provides better deployment of resources and strengthens the training program, and avoid common roadblocks in building an ESD program.