Effective Human Relations: Personal and Organizational Applications

This comprehensive text covers the key human relation skills students need to be successful managers in the workplace. Ideal for both two- and four-year programs, Effective Human Relations uses an organizational perspective to help students understand the disparate factors that influence employee behavior. The Tenth Edition focuses more directly on chapter objectives, establishing them around the seven themes of the text--communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution--so that the students absorb and connect the concepts. New areas of coverage include goal-setting principles; root causes of negative attitudes; introduction of the Reiss Profile instrument used to classify our basic desires; the use of "branding" to achieve greater visibility in a crowded job market; discrimination based on a person's religious preference; new ways to classify various forms of technostress; and new support for the importance of emotional intelligence. Throughout the text, major themes are supported by a multitude of real-world examples and emotional intelligence checkpoints.

Barry L. Reece is Professor Emeritus at Virginia Polytechnic Institute and State University. He received his Ed.D. from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout the past three decades. He has conducted more than 500 workshops and seminars devoted to leadership, human relations, communications, sales, customer service, and small business operations. He has received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valleys of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of thirty books. He has served as a consultant to Lowe's Companies, Inc., First Union, WLR Foods, Kinney Shoe Corporation, and numerous other profit and not-for-profit organizations.

Rhonda Brandt teaches interpersonal and business communications, human resources management, and various related courses in the Business and Marketing Division of Ozarks Technical Community College in Springfield, Missouri.. She received her bachelor's degree in business education with vocational certification from the University of Northern Iowa and a master's degree in Practical Arts and Vocational/Technical Education from the University of Missouri. She has served as a faculty member at Hawkeye Community College and Administrative Support Department Chair at Springfield College. Because of the tremendous demand for Internet-based educational resources, Rhonda is currently planning two new online courses and hopes to be able to teach the Human Relations course online in the near future. Rhonda continues to conduct workshops and seminars for teachers, small businesses, and large corporations throughout the nation, just as she has done for more than twenty-five years.