Effectiveness of TQM Parameters In Manufacturing & Service Industries | A Survey In North India

Deepak Mittal

ISBN 10: 3659360457 / ISBN 13: 9783659360459

Published by LAP LAMBERT Academic Publishing, 2013

About this Item

Effectiveness of TQM Parameters In Manufacturing & Service Industries | A Survey In North India | Deepak Mittal | Taschenbuch | 84 S. | Englisch | 2013 | LAP LAMBERT Academic Publishing | EAN 9783659360459 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Seller Inventory # 106027438

Bibliographic Details

• Title: Effectiveness of TQM Parameters In Manufacturing & Service Industries | A Survey In North India
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2013
• Language: English
• ISBN 10: 3659360457
• ISBN 13: 9783659360459
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 6D millimeters 220 millimeters width by 150 millimeters height by 6 millimeters depth
• Weight: 143 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.

About the Author

Er. Deepak Mittalis an Assistant Professor in Department of Mechanical Engineering at Kurukshetra Institute of Technology & Management, Kurukshetra