Electronic Performance Support System

It might sound utopian, but it is here, and it is now. International consultant and author Gloria J. Gery gives a step-by-step description the current performance crisis and the means to overcome it. She shows how currently-available technology can dramatically increase productivity in any organization. Electronic performance support is not a technological proposition, it is a matter of attitude. Gery gives detailed descriptions of how to implement these systems, from finding's the right problems, through creating the development team, and selling it inside the organization. Organizations from all different sectors fo the industrial and commercial spectrum have moved themselves out ahead of the pack by applying these cutting-edge attitudes to existing technology. Gery provides detailed case studies of nearly a dozen of them. Be prepared to refocus your view of training, work, computers, management, and the structure of your organization. Your thinking will never be the same.